Privacy Policy

1. Data Controller

Arjiwala operates Arji.ai. For privacy-related inquiries, contact us at support@arji.ai.

2. Information We Collect

2.1 Information You Provide

• Contact details (name, email address, organization name)
• Account credentials and profile information
• Beta access requests and support correspondence
• Document inputs, prompts, and drafting content submitted through the platform
• Billing and transaction information (processed via third-party payment providers)

2.2 Information Collected Automatically

• IP address, browser type, device identifiers, and operating system
• Usage data, session logs, feature interactions, and error reports
• Referring URLs and pages viewed on our website
• Approximate geolocation derived from IP address

2.3 AI Processing Data

When you use Arji.ai's generative drafting features, your inputs may be processed by large language models and retrieval-augmented generation (RAG) pipelines to produce administrative documents. We may temporarily store prompts, context, and outputs to deliver the service, improve quality, and maintain audit logs as described below.

3. How We Use Your Information

• Provide, operate, and maintain the Arji.ai SaaS platform
• Process beta access requests and customer support
• Generate AI-assisted administrative drafts and related outputs
• Authenticate users and enforce acceptable use policies
• Analyze usage to improve performance, security, and product features
• Comply with legal obligations and respond to lawful requests
• Send service-related communications (not unsolicited marketing without consent)

4. Legal Bases for Processing (GDPR)

Where the EU/UK General Data Protection Regulation (GDPR) applies, we process personal data on the following bases:

• Contract: To perform our agreement with you and deliver the Services
• Legitimate interests: Security, fraud prevention, analytics, and product improvement
• Consent: Where required for optional cookies, marketing, or specific processing activities
• Legal obligation: Compliance with applicable laws and regulatory requirements

5. India — DPDP Act & IT Act Compliance

For users in India, we process personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and applicable rules including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, where applicable.

• We process personal data for lawful purposes connected with providing Arji.ai
• We implement reasonable security safeguards appropriate to the nature of the data
• You may contact us to exercise rights available under applicable Indian law, including access, correction, erasure, and grievance redressal
• For grievances under Indian law, email support@arji.ai. We will acknowledge and address grievances within timelines prescribed by applicable law

6. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to:

• Maintain session state and authentication
• Remember preferences and improve user experience
• Measure website traffic and product usage through analytics tools

You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Services. Where required by law, we will obtain consent before placing non-essential cookies.

7. Analytics

We may use analytics services (such as Google Analytics or comparable providers) to understand how visitors and users interact with our website and application. These services may collect information such as pages visited, time on site, and device characteristics. Analytics data is used in aggregated form to improve our Services. You may opt out of certain analytics through browser extensions, cookie preferences, or by contacting us.

8. AI-Generated Content Disclaimer

Arji.ai uses artificial intelligence to generate administrative drafts, grievances, appeals, and related documents. AI-generated outputs may contain errors, omissions, or inaccuracies. Outputs are provided for drafting assistance only and do not constitute legal advice. You are solely responsible for reviewing, verifying, and approving all documents before submission to any government authority, court, or third party. We do not guarantee that AI-generated content will be accepted, legally sufficient, or factually correct in any jurisdiction.

9. Data Sharing and Processors

We may share personal data with:

• Cloud infrastructure and hosting providers (including Firebase/Google Cloud)
• AI model and API providers used to deliver generative features
• Payment processors for billing transactions
• Analytics, monitoring, and customer support tools
• Professional advisors and authorities when required by law

We require processors to protect data under contractual obligations consistent with this Policy. We do not sell personal data.

10. International Data Transfers

Your data may be processed in India and other countries where we or our service providers operate. Where GDPR applies, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms for cross-border transfers.

11. Data Retention

We retain personal data only as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Drafting content and logs may be retained for operational, security, and compliance periods defined in our internal data retention schedule.

12. Security

We implement administrative, technical, and organizational measures designed to protect personal data, including access controls, encryption in transit, and monitoring. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

13. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Data portability (where applicable)
• Withdraw consent at any time (without affecting prior lawful processing)
• Lodge a complaint with a supervisory authority (EU/UK users)

To exercise these rights, contact support@arji.ai. We may verify your identity before responding.

14. Children's Privacy

Arji.ai is intended for professional and business use. We do not knowingly collect personal data from children under 18. If you believe a child has provided us data, contact us for deletion.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance of the revised Policy.

16. Contact Us

Arjiwala
Website: https://arji.ai
Email: support@arji.ai